Any delivery under 12 bottles, for the 'Free Delivery Areas' will have a surcharge of R36. In other words, 1 bottle ordered will have the same surcharge of R36 as would 11 bottles and 12 bottles will be free delivery.
Merchandise will only be dispatched by Order Wine once full payment is confirmed by our bank, (proof of payment may be faxed or emailed through to Orderwine.co.za). When ordering through our online shop there will be an order number which will be your reference number that you will need to use when making payment. Please quote your order number as a reference where necessary.
When using our third-party online transaction company - PayFast - this procedure is unnecessary as we will receive immediate proof of payment from their offices.
Please note that all prices seen on our website exclude delivery. Orderwine.co.za endeavour to deliver your order within a 7 (seven) business day period. A delivery charge will be added to your total once you have confirmed your order and checked out. The delivery charge is automatically calculated according to the area to which your order is to be delivered. Free delivery will apply to areas in Cape Town and selected immediate surrounds. Please remember that the surcharge mentioned above will be added to orders under 12 bottles.
Orderwine.co.za guarantees the quality of all our products and your satisfaction is our foremost priority. If for any reason you are dissatisfied with your order, please contact us within 7 days of receipt of your order. Cancelled and/or returned orders are subject to the dispatch and return shipment charges. These charges must be paid by you.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the courier company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our courier company is sufficient evidence to establish that your goods have been received.
Errors and Omissions Excepted (E&OE).